Our privacy and cookie policy

1. THE PURPOSE OF THIS POLICY

 

The purpose of this Privacy Policy is to provide you with a clear explanation of when, why and how we collect and use your personal information, as well as an explanation of your statutory rights.  This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you might have under applicable data privacy laws.

Please read this policy and make sure you fully understand our practices in relation to your personal information, before you access or use any of our services.  If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave this website.  If you have any questions or concerns regarding this policy, please contact us at hello@cutandstick.com.

 

 

2. WHAT WE DO WITH YOUR INFORMATION

When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our online store, we automatically receive your computer’s IP address in order to provide us with information that helps us learn about your browser and operating system.
With your permission, we may send you marketing emails and postal mail about our online store, new products and news and other updates.

2. CONSENT

a) When you provide us with personal information to complete a transaction, verify your debit or credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting that personal information and our use of it for that specific reason only.
If we ask for your personal information for a secondary purpose such as marketing, we will either ask you directly for your consent, or we will provide you with an opportunity to decline.

b) We collect the following information for the following purposes:

Your name – so we know what to call you when we contact you, and who to address shipments to. 
Email address – to email order confirmations, and only if you have opted in, contact you about changes to a delivery, and send marketing communications. 
Delivery address – so we know where to send your order to. If you're sending the order to someone else, we imply their consent.
Telephone number – so we can contact you if there is a query or problem with your order. If you provide a mobile number, this allows us to text you with details about your order.
Credit card details – only requested when you place an order. Purchase transaction data is stored only as long as necessary in order to complete your purchase transaction, after which this information is deleted.

c) Withdrawing consent
You can withdraw your consent for us to contact you, or continue to collect, use or disclose your information by emailing hello@cutandstick.com. Don't forget to include your full name, email address and postal address so we know who you are.

 

d) Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

3. DISCLOSING YOUR PERSONAL INFORMATION 

We reserve the right disclose your personal information where we are required by law to do so, or if you violate our Terms & Conditions.

4. THIRD PARTY SERVICES

Our website and store is hosted on Wix. You may wish to read their Privacy Statement: https://www.wix.com/about/privacy

 

Wix is Payment Card Industry Data Security Standards (PCI DSS) compliant and is accredited as a level 1 service provider and merchant. This standard helps create a secure environment by increasing cardholder data, thus reducing credit card fraud. They regularly perform internal security audits to maintain their ISO/PCI security certifications.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we must provide to them for your purchase-related transactions. We recommend that you read the privacy policies of these third-party suppliers. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service.

We will not use your information for the purpose of third party marketing, unless you have consented to your personal information being shared in this way.

 

We use Google Analytics to help us learn about who visits our site and how they use it.

5. SECURITY

 

Our website and store is hosted by Wix, which has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, this includes HTTPS secure access to most areas; the transmission of sensitive payment information (such as a credit card number) through the designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and they regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. Wix also regularly monitor their systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of their Services and protection of our Visitors’ and Users’ privacy. Regardless of the measures and efforts taken by Wix, we cannot and do not guarantee the absolute protection and security of your Personal Information.

6. COOKIES

 

We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, feel free to contact us at hello@cutandstick.com.




7. MARKETING PERMISSIONS
Occasionally, we will send you special offers and promotions by post and email. If you do not want to receive offers and promotions by email or post, you can unsubscribe by contacting us at hello@cutandstick.com. You can also unsubscribe immediately from emails by clicking the link at the bottom of any marketing email we have sent you. You will need to tell us which type of communications you'd like to stop receiving, and have your name, email address and postal address at the ready.

8. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon their posting on this website. If we make material changes to this policy, we will notify you here that it has been updated.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or want more information, please contact us at hello@cutandstick.com.

Last updated: July 2018